AI voice agents resolve routine queries instantly, reduce wait times, and provide consistent answers 24/7. This frees up human agents for complex issues while ensuring customers always get quick, accurate responses.

Yes. Agents integrate with CRMs, support desks, and internal systems to access account details in real time. They can greet returning customers by name, recall past interactions, and tailor responses for a more human-like, personalized experience.

Common tasks include order tracking, billing inquiries, password resets, refunds, and account updates. AI agents can also authenticate customers, log cases, and escalate calls when human expertise is required.

Voice AI agents use expressive, human-like voices with emotional range and sub-second latency. You can choose from stock voices, clone your own, or create different tones for different use cases to stay on-brand.

Yes. They handle 30+ languages with automatic detection and can switch mid-conversation when customers change languages. This makes them ideal for global support lines.

Deployments support SOC 2, GDPR, and HIPAA compliance, with options for EU data residency and zero-retention modes. This ensures that sensitive customer data is handled responsibly and securely.

No. AI agents are best at managing repetitive, high-volume requests. They act as the first line of service, escalating complex or sensitive cases to human agents with full conversation history so customers never repeat themselves.

Most teams launch in days. Prebuilt integrations, low-code workflow tools, and SDKs make it easy to deploy agents across phone, chat, and app channels without long setup times.

Organizations typically see lower cost per resolution, higher first-call resolution rates, and improved customer satisfaction. Some have achieved up to a 90% first-call resolution rate and over 25% increases in CSAT within weeks of deployment.