An AI call agent is a voice-powered system that can both make outbound calls and answer inbound calls. It handles tasks like lead qualification, scheduling, collections, and customer support — all in real time, with human-like conversation quality.

They greet callers, authenticate them, and resolve routine queries instantly. For complex cases, they seamlessly transfer to a human agent with full conversation history so the customer never has to repeat themselves.

Yes. AI agents can launch large-scale outbound campaigns for sales, collections, renewals, or follow-ups. With smart dialer features like voicemail detection and batch calling, they reach thousands of contacts in parallel while staying compliant.

They connect to CRMs, calendars, and telephony providers like Twilio or SIP systems. This allows them to log calls, update records, book meetings, and trigger workflows automatically — ensuring full integration into existing sales or support processes.

Voice agents can converse in 30+ languages and even switch mid-call if the customer changes language. This makes them ideal for global inbound lines or outbound campaigns.

AI call agents can be configured to follow calling regulations like TCPA and GDPR, and enterprise deployments include SOC 2, HIPAA, and EU data residency support. Features like zero-retention mode and encrypted storage ensure sensitive data is secure.

Not entirely. They’re designed to handle repetitive, high-volume interactions and free humans for complex or sensitive conversations. Businesses often see the best results with a hybrid model — AI for scale and humans for nuance.

Most teams launch in days. With prebuilt integrations and low-code workflow tools, you can set up both inbound and outbound call flows quickly, then scale up to thousands of concurrent calls.

Companies typically see faster response times, reduced cost per call, and higher customer satisfaction. Some report 66% lower call costs, 60% more efficient collections, and major boosts in conversion rates.